AIN Special Reports

Embraer Takes Top Spot in Product Support Survey

 - August 1, 2022, 8:06 AM
Embraer Executive Jets

Embraer Executive Jets assumed the top spot for business jets while Pilatus retained its top position among turboprop airplanes in the annual AIN Product Support Survey. Embraer recorded the highest rating among six business aircraft OEMs with a Combined Overall Average Ratings of Newer and Older Aircraft score of 8.0, unseating Dassault Aviation. Pilatus scored an Overall Average of 8.6 among turboprops, based on the results of AIN’s survey of turbine aircraft operators, pilots, and maintainers.

Embraer’s ranking was followed by Gulfstream Aerospace, with an Overall Average of 7.9, Textron Aviation at 7.8, Bombardier at 7.6, and Dassault at 7.5. Interestingly, all of this year’s fixed-wing OEMs saw their Overall Average ratings lower than in last year’s survey.

In comments to AIN regarding improvements to product support over the past year, a number of OEMs cited the effects of supply chain disruptions, although none reported significant interruptions in providing service and support to their customers.

For this year’s survey, there were 674 respondents who rated 1,793 aircraft broken down into 141 models. The minimum number of ratings required to include a manufacturer’s aircraft in the final results is 20.

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Product Support Survey 2022, Part 1: Aircraft (679K)

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